1. Applicability & Scope

This Privacy Policy applies to all visitors, users, customers, and vendors accessing Spartech through our website, mobile application, WhatsApp, email, or customer-support channels. It governs only online data collection unless otherwise stated.

2. Information We Collect

1. Personal Information: Full name, mobile number, email, billing/shipping address, GST number (optional), and business details (for B2B orders).
2. Transaction Information: Order details, payment status, invoices, and billing records. We do not store debit/credit card, UPI, or net-banking details.
3. Technical & Usage Information: IP address, device/browser details, app-usage data, cookies, and analytics data.

3. Purpose of Data Collection

We collect data to process orders, deliver products, generate GST invoices, provide customer support, manage warranties, send service alerts, improve platform performance, and comply with legal obligations.

4. Payment Security

All payments are handled through RBI-authorized, PCI-DSS-compliant gateways. Spartech never stores sensitive financial data on its servers.

5. Data Sharing & Disclosure

We do not sell, rent, or trade personal information. Data is shared only with logistics partners, payment gateways, service engineers, or government authorities when legally required. All third parties are bound to confidentiality.

6. Data Storage & Security

We employ SSL encryption, secure servers, restricted access, and periodic audits in accordance with Indian law. No digital system is 100% secure, but we take all reasonable steps to protect your data.

7. Cookies & Tracking Technologies

Cookies and analytics tools enhance user experience, understand behavior, and improve performance. You may disable cookies via browser settings, though some features may not function properly.

8. User Rights & Choices

You may access, correct, or request deletion of your personal data and withdraw consent for promotional communications. Requests can be sent to the contact details below.

9. Data Retention

Personal data is retained only as long as necessary for business operations, legal compliance, tax obligations, and warranty/service requirements.

10. Children’s Privacy

Our Platform is not intended for individuals under 18. We do not knowingly collect data from minors.

11. Third-Party Links

Our Platform may contain links to third-party sites. Spartech is not responsible for their privacy practices or content.

12. Changes to This Privacy Policy

Spartech may update this Policy at any time. Changes are effective upon posting on the Platform. Please review the Policy periodically.

13. Grievance Redressal

Grievance Officer: Vikash Tiwari
Email: Vikash.tiwari@spartech.in
Phone: +91-9599794793
Address: H-3/189, 3rd Floor, Sector 16, Rohini, Delhi – 110089, India
All grievances are acknowledged within 48 hours and resolved within 15 working days.

14. Contact Us

📧 Email: support@spartech.in
📞 Phone / WhatsApp: +91-7210000976
🌐 Website: www.spartech.in

Legal Status

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.